Domain Provisioning Specialist
Tucows has been helping people unlock the power of the internet since 1994. Through our domain name business, we offer our customers access to the world of domain names and manage over 29 million domain names for over 40.000 resellers around the world.
We are adding people to our order provisioning team at our location in the former German capital of Bonn!
Be a part of our team!
We are looking for someone who is eager to enter the exciting world of domain names and who, after in-house training, wants to help us provide our customers fast and reliable order fulfillment services.
What you will do:
- You process domain name orders that our customers submit via automated systems
- You work with suppliers to complete domain name orders manually where required
- You ensure domain name life cycle fulfillment by monitoring renewals and expirations
- You analyze issues in automated order fulfillment to make sure the automated system processes orders as expected
- By working with our product management team, you ensure that our systems and knowledge base remain up to date
- You have a college diploma or tech support / provisioning experience
- You are fluent in English (German and other languages are not a must, but nice to have)
- You take a self-sufficient and goal oriented work approach
- You are a netizen with experience in using various online interfaces
- You enjoy working in an ever changing business where you always learn new things
- You are a team player and enjoy working in a close-knit team
What we offer:
- A permanent full time role
- A job in a business that never gets boring
- An international team with colleagues all over the world
- Regular team events
- Access to a job ticket for public transit
We look forward to meeting you!
EPAG Domainservices GmbH
53113 Bonn, DE